The Structural Pest Control Board is the California Government's "Consumer Protection Division" for managing the licensing and discipline for Structural Pest Control Inspectors, also known as "Termite Inspectors".
As the oversight body name suggests, these inspectors are chartered to ensure "structural integrity" of homes and other buildings they inspect, treat and/or repair. The term termite inspectors is diminutive, and not a good descriptor for the overall purpose of their existence. That will be expanded on later.
The people who rely on "Termite Reports" include property Owners, Sellers, Buyers, Banks and Insurance Companies.
Due to the nature of inspections, these inspectors and companies work without regulatory supervision on a daily basis, and thus, they must be trusted implicitly.
What people don't realize is that "all property inspectors" can use their pens as weapons, much like bankers, but often times worse, as the trails for malfeasance can be even harder, if not impossible to trace without lengthy investigations that few will pursue. An improperly regulated and/or unregulated industry will attract commercial rogues and thieves to no end.
Some of the online reviews for the Structural Pest Control Board gave me reason to believe this critical oversight body had been "systematically" overlooking proper adjudication processes and discipline for many years. Was that via direct regulatory capture or social engineering of those doing the work with no real understanding of the roles they had been played to play?
Either way, a terribly lax California State Oversight Body would be an explanation for why Carriaga felt comfortable with the Grossly Negligent// Procedurally Fraudulent reporting and omissions behavior.
Let's take a deeper dive and see what we see, shall we?
I wonder what it costs to maintain the building and the payrolls for those enforcing Consumer Protection for 40 Million Californians and the immigrant community?
Anna Warner's Review and Followup are the ones that stood out the most to me as concerning...
This reads extremely gross.
it seems the Structural Pest Control Board is treating their duties as if they are "legal" adjudicators, not "administrative" adjudicators with broader powers and a directive for long term concerns for process and the potential for repeat offenses.
Any company willing to commit fraud should lose their license for good. Period.
These companies are operating without supervision day in and day out.
They must be trusted to do their work properly. and they must fear loss of career with one major blemish.
That's a LOT of mold.
Concerning, but who knows, right? Maybe their complaint was baseless.
Maybe they were responded to, they just didn't like the response...
Concerning.
It's not written in perfect English though, so maybe it's not accurate...
In isolation, this could just be a rogue commentor for sure...
Unfortunately, this is what I experienced.
This makes me feel the other negative reviews also have credibility too.
When I sent in my first notice of complaint to the SPCB, they were provided 75% of the information I had.
That 75% showed a gross level of "procedural malfeasance" and "report deficiencies" that I and they could use to claim Carriaga may have NEVER done a report honestly, with no way for he or his Boss, Bob Wheeler to prove otherwise.
As an "Administrative Agency" tasked with "Consumer Protection" the SPCB bar for adjudication should be LOWER than a legal court not higher. The mere "appearance of impropriety" or the "potential for impropriety" should set off their Richter alarms.
The only thing the SPCB had to offer the public was a "reputation of strict enforcement of procedure" to try to "protect the public" as well as their own reputation.
Inspectors who do not FEAR their oversight bodies will be very tempted to turn to the dark side when they start pondering long term success and/or financial stresses. Inspectors who discover the oversight body will diminish Fraud, Gross Negligence and Misrepresentation down to "negligence" will learn quickly to "feign ignorance" and "incompetence" to maintain a living. Allowing an inspector to use "incompetence" as a defense is tantamount to opening the Gates of Hell on the public.
I spent just over 2 hours on the phone on the first and only call I've had with the Structural Pest Control Investigator. After the first 30 minutes when it became clear she had reviewed my information and she was trying to use the "no financial harm no foul for us to investigate" I blew both my cover and my lid. To her credit, she didn't hang up. Instead she took an ear full. But even then I didn't reveal the cost of the damage in the crawl space to her.
Towards the end, I asked her, "Given the information I've provided, showing the did NOT properly inspect 1500sf of 2100sf of relevant, non livable space (2nd floor attic and crawl) without noting those omissions on his report honestly, how can you, the Board or his boss say with any confidence he has EVER done a full and complete inspection on any home where the report was marked as "COMPLETE REPORT". There was a pause. She realized she couldn't and she also realized neither could his boss or anyone else.
Anyone "sloppy enough" to make the "mistakes he did" should have had their license suspended and/or removed before calling me to see what other details might support a greater suspension or criminal reporting.
The types of things that might have lead to those mistakes included:
Fraud and/or Conspiracy to Commit Fraud
Gross Negligence
Overweight - inability to do the requirements of the job
Addict - Drug, alchohol or other addiction that would prevent conscious inspections and reporting
Personal Stress - An extreme level of personal stress that impairs consciousness
Negligence is NOT and option...
!! negligence can NOT be used to defend the errors he made.!! One simple test for negligence -- if he was buying the home himself or doing the inspection for his mom, would the same omissions have transpired? If yes, then it's negligence. "Mold in a corner that was missed due to shadows," for example could be negligent. Failing to inspect a 900sf attic and forgetting to note that at all on a report, is not "negligent". Claiming a 600 sf crawl space that is 36" high was not inspected due to height is NOT negligent.
Yet, that was the position of the SPCB inspector when we got on the phone AND it carried no administrative penalties or reasons for review?
Bull Sh-t. Horse Sh-t. Dog Sh-t.
After determining the level to which this Consumer Protection Division was properly viewing "procedure", they were informed they had been setup. They were provided with the additional information. They have yet to respond, as of 8/24/2023.
They will be given a little more time. Then a letter demanding a position statement will be sent. That letter and outcome will be posted here when they exist.
The term "Termite Inspector" is diminutive. Their job description goes well past that. The report they fill out has check boxes includes "Fungus/Dryrot" and "Other Findings". for a reason. They are STRUCTURAL INSPECTORS who look for problems that might affect structural integrity.
Thus, it's important to think about them in broader sense than just "termite inspectors". The fact they are not referred to as "structural inspectors" is an interesting one to ponder...
If I told you a case can be made for 5 acts of Gross Negligence // Procedural Fraud from the report header facts alone, would the surprise you?
This report was ordered by the Real Estate Agent. That note contradicts a disclosure statement the agent provided indicating he provided no support other than referrals for contractors and inspectors. - FRAUD (for the Realtor)
This report was marked as a "Complete Report". The 900sf 2nd floor attic was not inspected at all (per his later testimony). There was NO WAY FOR ANYONE to know the 2nd floor attic, a 900sf critical space for structural inspection had NOT been inspected at all. There is a space for "inspection tags". None were there. There was $8,000 in damage in the attic and the nature of the damage should have resulted in a note under "other findings". - GROSS NEGLIGENCE // PROCEDURAL FRAUD
This report was marked as a "Complete Report". The 600 sf sub area was not inspected. The reason provided was "height". The sub area is 36" high and that is not, by any standard, too low to inspect. There is a space for "inspection tags". Subarea was noted. Finding the relating comment for that in the report was not easy. That' where the word height is found. An omission that grand should be found in BOLD in the report summary, if a report is going to be marked as "complete". That area contained $4,500 in dry rot damage. The exact damage he is paid to call out. -- GROSS NEGLIGENCE // PROCEDURAL FRAUD
This report was marked as a "Complete Report". The 600 sf sub area was not inspected due to heigh , but the report indicates it was visually inspected. Withing 2' of the opening are signes of 12" of historical flooding, and flood channels. Within 15' and within view from the opening was one of two structurally deficient posts. GROSS NEGLIGENCE // PROCEDURAL FRAUD
This report contains a section called "General Description" - That box is missing the most relevant declarations. "The home has two attics and one crawl space that will provide the most relevant feedback for problems on the interior of the home" - GROSS NEGLIGENCE // PROCEDURAL FRAUD
This is just the header.
Yet the Investigator at the Structural Pest Control Board wanted to try a "no harm no foul" approach to my complaint?
Bull Sh-t. Horse Sh-t. Dog Sh-t.
cc:
Governor Gavin Newsome
AG Rob Bonta
Representative Jimmy Panetta
Monterey County Supervisor - Luis Alejo
Sherrifs - Monterey County, San Benito County, Santa Cruz County, Santa Clara County
Prosecutor - Monterey County
Media - Carmel Pinecone, Monterey Herald, Santa Cruz Sentinel, Sacramento Bee and others...
Friends of the Internet...